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Travel Is More Than Tickets
At Hot Stories Business Networking, we invite professionals to share real stories, not just polished pitches. The power of these sessions lies in showing the person behind the business — their passion, their purpose, and what makes their service unique.
When Jennifer Bradnam spoke at our Cambridge event, she reminded us that travel is about far more than flights and hotels. For her, it is about tailoring dreams. With over 20 years of experience as a Travel Counsellors Partner and more than 30 years in the industry overall, Jennifer has been guiding clients through journeys that are not just memorable, but safe, stress-free, and personal.
Her talk captured why travel, when done right, can make the difference between frustration and fulfilment.
Who is Jennifer Bradnam?
Jennifer has been a Travel Counsellors franchise owner for over 20 years, serving clients locally and internationally. Her career in travel, however, stretches back much further.
In the early days, she worked for the travel company Lunn Poly, where staff were famously nicknamed “Lunn Poly Dollies.” Those years gave her invaluable experience in customer service, problem-solving, and the fast-moving world of travel booking.
Today, with Travel Counsellors, Jennifer combines that expertise with the independence and flexibility of running her own franchise. It means her clients get the best of both worlds: the care of a small business with the backing of a global brand.
Tailor-Made Travel: Every Journey Is Unique
What sets Jennifer apart is her philosophy: no two journeys are the same.
Unlike package deals that dictate when, where, and how long you travel, Jennifer’s approach is about creating experiences that are completely customised.
She explained it clearly at Hot Stories:
“There’s nothing that says you have to go for seven nights, 14 nights, fly on a certain day, or do it a certain way. Travel isn’t like that anymore. The world is open, and I make it personal to you.”
This approach applies whether it’s:
A honeymoon
A family holiday
A recovery holiday after illness or challenge
A business trip
Or a once-in-a-lifetime adventure
Whatever the purpose, Jennifer ensures the arrangements reflect her client’s individual needs.
Safety and Financial Protection
One of the most overlooked aspects of travel planning is financial protection. Jennifer makes this a cornerstone of her service.
Every booking she handles is fully protected, giving her clients peace of mind that their money is safe. In an industry where cancellations, airline failures, or unexpected events can cause chaos, this assurance is priceless.
Her long-term clients know they can trust her to look after their interests, not just their itineraries.
Always There: From First Call to Touchdown
Another key difference in Jennifer’s service is continuity of care.
When clients book through large agencies, they might deal with several different people. With Jennifer, they deal with only her from the very first conversation until they return home.
That means:
If a flight is cancelled, she already knows and has rebooked.
If a taxi needs rescheduling, she takes care of it.
If accommodation changes are needed, she handles the details.
As she said at Hot Stories: “I’m here for the good times, but also for the moments when you’re sat at the airport and things don’t go to plan.”
A Story from Geneva
Jennifer shared a powerful example. Two years ago, she was at Geneva Airport with a group of 10 people when the entire airport shut down.
Chaos erupted. Many travellers were left stranded, sleeping on the airport floor.
But not Jennifer’s clients. Within half an hour, she had:
Rebooked their flights for the following day
Arranged hotel accommodation for the night
Ensured they were safe, comfortable, and cared for
This story highlights why her clients trust her. It’s not just about the booking — it’s about support when things go wrong.
The Value of Experience
Jennifer’s 20+ years in travel mean she has seen it all.
She knows the common pitfalls, the hidden risks, and the best ways to get clients from A to B smoothly. She also understands how precious time and money are. By managing the details, she ensures her clients’ investments in travel are spent wisely.
That experience gives her clients confidence. As she put it: “I make sure your money and your time, which are very precious, are spent the right way — the perfect way for you.”
Why People Choose Travel Counsellors
Jennifer’s long career with Travel Counsellors is also important. The organisation supports independent travel franchise owners, giving them the systems, resources, and security to serve clients with confidence.
For clients, this means:
Tailored experiences designed by a dedicated professional
Financial protection backed by a global brand
One-to-one personal service from start to finish
It’s the combination of independence and backing that makes Travel Counsellors such a strong choice for travellers who value peace of mind.
Jennifer Bradnam at Hot Stories
At the Cambridge Hot Stories event, Jennifer delivered her presentation with clarity and confidence. She balanced humour — recalling her early days at Lunn Poly — with practical advice about travel today.
Her message resonated because travel is something everyone can relate to. We’ve all experienced stressful journeys, cancellations, or disappointing trips. Hearing how Jennifer prevents those problems and creates stress-free travel struck a chord.
Her story showed exactly why experience and personal care are irreplaceable.
The Business Lesson: Care Creates Reputation
At Gemini Web Media, we often highlight reputation as the defining factor in business success. Jennifer’s story is a perfect example.
Her reputation is built on:
Years of consistent service
A proven track record of looking after clients
Word-of-mouth recommendations from satisfied travellers
That reputation is why people trust her to plan their honeymoons, family holidays, or business trips. It is why they know she will pick up the phone at 3 a.m. if something goes wrong. And it is why she has thrived in travel for more than two decades.
Join the Hot Stories Experience
Jennifer’s talk was one of many inspiring moments at Hot Stories. Each event gives professionals a stage to share their stories, build visibility, and strengthen reputation.
Want to join us? Our next events are here:
Business Networking "Hot Stories" at The Red Lion Cambridge
https://geminiweb.media/Business-Networking-Hot-Stories-at-The-Red-Lion-Cambridge
Business Networking "Hot Stories" at The Officers’ Mess Duxford
https://geminiweb.media/Business-Networking-Hot-Stories-at-The-Officers-Mess-Duxford
Go Further with the Collective Advantage Network
If you can’t make it in person, join us online every Wednesday from 14:00–15:00 UK time at the Collective Advantage Network.
This weekly gathering is about real talk and real results — professionals supporting one another, solving problems, and growing stronger together.
Join us here:
Collective Advantage Network
https://geminiweb.media/Collective-Advantage-Network
For even more support, visibility, and growth opportunities, explore:
Gemini Web Media Membership Plans
https://geminiweb.media/Membership-Plans
Outro and Credits
Jennifer Bradnam’s story is a reminder that in a fast-paced world, personal care and experience matter more than ever. Travel is not just about getting somewhere — it is about the journey, the memories, and the peace of mind along the way.
With over 20 years as a Travel Counsellors Partner and 30+ years in the industry, Jennifer continues to tailor dreams and ensure her clients travel with confidence.
At Hot Stories, we are proud to showcase her work and amplify her message.
Video filmed by Oksana Hrytsaienko
https://www.linkedin.com/in/oksana-hrytsaienko/
Location: The Red Lion, Cherry Hinton, Cambridge
Main Sponsor: Blue Line Operations Ltd
https://bluelineoperations.co.uk/
Produced by Gemini Web Media
https://geminiweb.media/
